Yes. If you are looking for something unique, you can request a custom-made piece. Choose your preferred metal (gold, white gold, etc.), gemstones, design or engraving. Our team will work with you to bring your vision to life — noting that custom orders may take extra time and are not eligible for exchange unless there is a verified manufacturing defect.

Absolutely. We offer expert repair, cleaning and resizing services for jewellery purchased from us (and in some cases, items bought elsewhere). Please bring the jewellery in, and our jewellery-care specialists will assess the work and provide a quote.

You may request an exchange within seven days of delivery if the item is unused, in original condition and packaging, and with the purchase receipt. Custom-made, engraved or resized items are excluded from exchange or return unless there is a manufacturing defect. Damaged or incorrect items must be reported within 48 hours of receipt.

Our jewellery is crafted using hall-marked gold and genuine gemstones — each piece undergoes quality inspection before it arrives. We provide certifications (where applicable) and stand behind the workmanship with our service promise.

Yes, we update our gold-rate page daily to reflect the current market price. The final price of your jewellery will consider the prevailing gold rate, the craftsmanship, and any gemstones included.

To maintain your jewellery’s shine and condition: store it separately in a fabric-lined box, avoid harsh chemicals (perfume, chlorine), remove jewellery when doing heavy work, and bring it for professional cleaning with us once a year.

We accept payments via cash, major credit/debit cards and bank transfers. For online purchases, you can pay securely via our website’s payment gateway; all transactions are encrypted for your protection.

Yes, we provide home delivery within Islamabad and may offer shipping to other cities — subject to region, shipping charges and security measures. Ensure someone is available to inspect the parcel on delivery and report any issues immediately.

Please contact us within 48 hours of delivery with photos and your order number. We will guide you through the return process, inspect the item and arrange for a replacement or refund where appropriate.