Privacy Policy

At Zewar Jewellers, your privacy and trust are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or engage with our services.

1. Information We Collect
We collect information that you provide directly to us and information that we automatically collect when you use our website or services.

• Information you provide: this may include your name, billing and shipping address, email address, phone number, payment details, and any other information you choose to provide when placing an order, registering an account, subscribing to newsletters, or contacting customer service.

• Information we collect automatically: this includes your IP address, browser type, operating system, device identifiers, the pages you visit on our website, how you interact with our website, search terms, hyperlinks you click, and other usage information.

2. Use of Information
We use your information for the following purposes:

• To process and fulfil your orders, including verifying payment, arranging shipping and delivery, and sending invoices and order confirmations.

• To communicate with you about your order status, respond to customer service requests, and send important notices.

• To improve our website, products and services, by analysing usage trends, detecting and preventing fraud, and tailoring our services to your preferences.

• To send you marketing communications, promotions, newsletters, updates on new collections or offers—if you have opted in. You may opt out of these communications at any time.

3. Disclosure of Information
We may share your personal information with third-party service providers to help us operate our business. Examples include:

• Payment processors and financial institutions to handle payments and refunds.

• Logistics and shipping companies to deliver your orders.

• IT and website hosting providers, analytics services, marketing and advertising partners.
  We will only share the information necessary for these purposes, and we require such providers to agree to protect your information in accordance with this policy and applicable laws. We may also disclose information if required by law or to protect our rights, property or safety or those of others.

4. Data Security & Retention
We deploy reasonable technical, administrative and physical safeguards to protect your personal information against unauthorised access, disclosure, modification or destruction. Your data is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. Once no longer needed, your information is securely deleted or anonymised.

5. Cookies & Tracking Technologies
When you visit our website, we and our service providers may use cookies, web beacons, tracking pixels and similar technologies to collect information about how you interact with our site. These technologies help us ensure site functionality, measure performance, improve user experience, and provide targeted advertisements. You may manage or disable cookies through your browser settings—but please note that this may affect your website experience or ability to place orders.

6. Your Rights & Choices
Under applicable laws, you may have rights regarding your personal information. These may include:

• Accessing or updating the personal information we hold about you.

• Requesting correction or deletion of your personal information (subject to legal and contractual obligations).

• Withdrawing your consent to certain uses of your information.

• Opting out of marketing communications at any time.
  To exercise these rights, please contact us using the details provided below.

7. International Transfers
If your data is transferred outside Pakistan (for example to our service providers’ servers in other countries), we will ensure suitable safeguards are in place to protect your information consistent with the protections described in this policy.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal/regulatory requirements or business model. The “last updated” date will be shown at the top of this page. Your continued use of our website or purchase of products after any changes signifies your acceptance of the new terms.

9. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or our use of your personal information, please contact us at:
Address: Zewar Jewellers, Shop No. 5-A, Block 12-E, Jinnah Super Market, F-7 Markaz, Islamabad, Pakistan
Phone: +92 51 2650967
Email: Info@zewarjewellers.com